Self-Exclusion
Self-exclusion is a voluntary program that allows you to restrict your own access to EZFlip for a specified period or permanently.
What is Self-Exclusion?
Self-exclusion is a tool that:
- Blocks your access to the platform
- Prevents you from placing bets
- Helps you take a break from gambling
- Supports responsible gaming decisions
Who Should Use It?
Consider self-exclusion if you:
- Feel you're gambling too much
- Need a break to regain control
- Want to prevent impulsive gambling
- Are working on gambling-related issues
- Have been advised to stop gambling
How to Self-Exclude
Step 1: Access Settings
- Log in to EZFlip
- Go to your Profile
- Navigate to Self-Exclusion settings
Step 2: Choose Duration
Enter the number of days for your exclusion:
| Example Duration | Use Case |
|---|---|
| 1 day | Short cooling-off period |
| 7 days | One week break |
| 30 days | One month break |
| 90 days | Extended break |
| 365 days | One year break |
You can specify any number of days that works for you.
Step 3: Confirm
- Review your selection
- Confirm that you understand the terms
- The exclusion takes effect immediately
What Happens When Excluded
During your exclusion period:
Restricted ❌
- Cannot place bets
- Cannot access games
- Cannot use bonus features
- Cannot create new accounts
Available ✅
- Withdraw existing balance
- Contact support
- View account history
Lifting Exclusion
When Exclusion Ends
- Your exclusion automatically ends after the specified number of days
- You'll regain full access when the period expires
- Consider if you're ready before resuming play
Extended Exclusions
For longer breaks:
- Choose a longer duration (e.g., 365 days)
- Contact support if you need to extend further
- We can help with additional exclusion measures
When your exclusion ends, take time to reflect. If you're not ready to play responsibly, consider setting another exclusion period.
Balance During Exclusion
- Your balance remains in your account
- You can withdraw at any time
- Contact support if you need assistance with withdrawals
Multiple Accounts
Creating a new account to circumvent self-exclusion is:
- A violation of our Terms
- Detected and prevented
- Grounds for permanent account termination
- Harmful to your recovery
We use technical measures to prevent excluded users from creating new accounts.
Getting Help
Self-exclusion is one tool, but it may not be enough on its own. Consider:
Professional Support
- Gambling counselors — Specialized help for problem gambling
- Therapists — Address underlying issues
- Support groups — Connect with others in recovery
Resources
| Organization | Website |
|---|---|
| Gamblers Anonymous | gamblersanonymous.org |
| GamCare (UK) | gamcare.org.uk |
| NCPG (US) | ncpgambling.org |
Self-Help
- Block gambling sites with software like Gamban
- Remove payment methods for gambling
- Tell trusted friends/family about your decision
- Find alternative activities and hobbies
After Exclusion Ends
When your exclusion period ends:
- Reflect — Consider if you're ready to return
- Set Limits — Use any available limit-setting tools
- Start Slow — If returning, begin with small amounts
- Monitor — Watch for signs of problematic behavior
If you're not ready, you can self-exclude again.
FAQ
Can I access my account during exclusion?
You can log in to view your balance and request withdrawals, but you cannot play.
Will I get a refund of my balance?
You can withdraw your balance at any time, including during exclusion.
Can I exclude myself from specific games only?
Currently, self-exclusion applies to all games. Game-specific exclusion may be added in the future.
What if I change my mind?
Temporary exclusions cannot be shortened. Permanent exclusions require a special process to lift.
Is my information kept private?
Yes. Your self-exclusion status is confidential.
Contact
For help with self-exclusion:
- 💬 Discord: discord.gg/ezflip
Taking a break shows strength, not weakness. We support your decision to prioritize your wellbeing.